Which step follows investigating symptoms in the troubleshooting process?

The next step in the troubleshooting process after investigating symptoms is to gather and analyze data. This stage is crucial because it helps to obtain detailed information regarding the issue at hand. By collecting data, such as error messages, system logs, user feedback, and performance metrics, you can better understand the scope and specifics of the problem.

This data-driven approach allows you to pinpoint the underlying causes of the symptoms observed, enabling a more informed diagnosis. It serves as the basis for further steps in the troubleshooting process, such as identifying the problem and eventually crafting and testing solutions. Gathering and analyzing data ensures that any interventions are based on solid evidence rather than assumptions or incomplete information, leading to more effective and efficient problem resolution.