What is the last step in the troubleshooting process according to common methodology?

The last step in the troubleshooting process according to common methodology is to document the problem and solution. This step is crucial because thorough documentation serves multiple purposes. It provides a record of what issues were encountered, how they were resolved, and the thought process behind the solution. This information can be invaluable for future reference, as it allows others or even the same technician to understand the path taken to resolve a specific issue.

Documentation can help streamline the troubleshooting process for similar issues in the future, support knowledge transfer among team members, and improve the overall efficiency of technical support. By creating comprehensive records, the team can build a reference database that helps preemptively resolve recurring problems and avoid unnecessary downtime. This practice helps maintain organizational knowledge and can enhance the performance of support teams over time. Thus, this step solidifies the learning experience from a troubleshooting incident.