What is the fourth step in the troubleshooting process?

In the troubleshooting process, the fourth step is to design a solution after you have thoroughly investigated the symptoms and identified the specific problem. This critical phase involves ideating potential solutions to the problem you have defined based on the symptoms mentioned.

At this stage, you are taking into account all the information gathered in the previous steps, which helps you formulate a tailored approach to resolving the issue. A well-thought-out solution should address the root cause of the problem and include actionable steps that can be executed to implement the fix.

Once the solution is designed, the next logical step would be to test it, ensuring it effectively resolves the problem without introducing new issues. The design phase is crucial because it sets the foundation for what you will try in the testing phase. Properly considering and planning your solution can save time and resources in the overall troubleshooting process.